Return Policy

At CovetLane we make returns and other client services as easy as possible. Our mission is to provide you with the best products and the best service in eCommerce. If product issues arise, our goal is to make the return or exchange as easy as possible, and this begins with having clear and conspicuous Terms & Conditions. A failure to adhere to these Terms and Conditions may result in the rejection of any refunds, exchanges, repairs or replacements. Please read these Terms & Conditions carefully as they are binding on both the Customer and CovetLane.

We accept authorized returns within 7 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package. Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error. CovetLane.com will not be held responsible for installation or labor expenses or additional repair expenses caused by the use of wrong or defective parts during installation.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).

Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please contact our customer service team at [email protected] or through our contact form on our website. We will assist you in processing a return for replacement or refund. Please note that we are not responsible for missing, damaged, or incorrect parts after 7 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

The following parts or products are NOT RETURNABLE for whatever reason:

Service Manuals (unless they are sealed and in their original condition);  

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

All returns must be initiated by contacting us via email for further processing.

Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is in a poor condition.

Any returns related to defects, damage, fitment or other flaws will require additional inspection. Depending on the product, we may also require that you sent the product back to the source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection.

Any returns related to incorrect parts, sizes, purchased in error, or parts no longer needed, do not in any way assemble, install, or modify the product.

Any product that was used or fully/partially installed is non-returnable.

In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.

Please do not mail it back to the original address. The return address will be provided after submitting the application by mail.

All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

Refunds are normally processed and credited within 24-72 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.

As it concerns products requiring freight, LTL shipping, or international & non-continental US shipping, while returns are accepted, note that the shipping charges will be reduced in an amount based on the estimate from the shipping carrier, which may be substantially higher than the costs outlined above. As such, it may result in the shipping costs exceeding the costs of the product.

Also note that coordination the return shipping will be the responsibility of the customer. In the event an error is made by CovetLane, a return shipping label will be provided.

Cancellations may be accommodated if the order has not yet been packed or shipped.

We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact us via Live Chat or email to speak with a customer service representative.

Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Once the refund has been issued a confirmation email will be sent. Please allow an additional 5-7 business days for the credit to appear on your account.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Please send your feedback, comments, requests for technical support:

By email: [email protected].

By visiting this page on our website: https://www.covetlane.com/contact-us.html.